Mobile services FAQ
What plans are available?
| Residential plans |
Details |
| CapPLUS |
Cap plan plus a new mobile packaged together. |
| CapBONUS |
Get a Cap plan plus a new mobile with bonus 5 minute free calls to TransACT customers. |
| CapEXTRA |
Don’t need a new mobile? Then choose from a range of great value Cap plans with loads of extra included credit and only half the regular contract period! |
| CapFLEXI |
Set your mobile free with a flexible plan that won’t lock you into a fixed-term contract. |
| MultiSIM |
Pile as many SIM cards as you like on one account to enjoy fantastic discounts with no lock-in contract. |
| Data plan |
Allows you to make better use of the internet on your mobile with a monthly data allowance. |
| Business plans |
Details |
| SuperCap |
Specially designed for businesses with loads of included credit that won’t lock you into a fixed-term contract. Select plans also include free calls to mobiles within the plan. |
| MultiSIM |
Pile as many SIM cards as you like on one account to enjoy fantastic discounts with no lock-in contract or minimum monthly fee. |
| MultiSIM Elite |
Add multiple SIM cards to the one account and enjoy low call rates as well as free calls to mobiles within the plan. |
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Is TransMOBILE available outside the ACT?
Yes, TransACT’s mobile services are available outside the ACT and covers 94% of the Australian population.
Can I use my TransMOBILE SIM overseas?
Yes, international roaming allows you to use your mobile when you are overseas across 90 countries and 200 networks.
To activate international roaming on your TransMOBILE service call the TransACT on 13 30 61. Activation may be subject to credit terms and may take up to five business days.
Can I keep my existing number if I transfer my mobile service to TransMOBILE?
Yes, you can keep your existing number when transferring your mobile service from another provider.
How long will it take to receive the SIM?
You will receive your TransMOBILE SIM via post. It may take up to 2-5 working days.
Alternatively you can pick up your SIM when you connect to TransMOBILE at our Homeconnect or 360° living stores.
What handsets are available?
TransMOBILE offers a great range of handsets to suit any budget and lifestyle. You can purchase the handset outright from one of our Homeconnect or 360° living stores or you can add it to your Cap plan as part of your monthly bill.
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Where can I pick up my new handset?
You can collect your new handset from one of our Homeconnect or 360° living stores.
Are handsets locked to the TransACT network?
Most of the handsets sold by TransACT are unlocked, except for BlackBerry and data cards.
Is my handset under warranty?
Customers who require repairs to their handsets are asked to contact the handset manufacturer directly.
Download information for handset manufacturers.
How do I set up or access voicemail?
Never miss a call again with voicemail. Callers are diverted to your voicemail where they can leave a message. The voicemail service can store up to 20 messages of up to five minutes per message. To access your voicemail dial 121 or 0414 121 121 to access your voicemail from another phone. Download more information regarding your voicemail and call diversion options or voicemail retrieval and deposit charges.
What services are available with 3G?
3G wireless technology provides customers who have a 3G-compatible handset with a superior mobile internet service providing new ways to communicate with video calls, access to information online and bring a world of entertainment to your mobile.
The expanding 3G coverage is available in the metro areas of Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane and the Gold Coast.
What entertainment is available on my mobile?
With TransMOBILE you have access to Vodafone live! where you can watch more than 30 TV channels, access more than 700,000 music tracks, read the latest news and sport updates, download amazing games and get unlimited access to your favourite websites. You only pay for what you download and it’s free to browse.
What are premium services?
Premium mobile services or ’19’ SMS services are information and entertainment services offering a wide range of content that can be accessed from your mobile phone. These services are generally provided by third parties and are charged directly to your TransACT bill.
Can TransMOBILE be included in a TransACT and ActewAGL bundle?
Selected TransMOBILE Cap and SuperCap plans are eligible to include in a TransACT and ActewAGL bundle.
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