Discontinued Standard Form of Agreement

The SFOA on this page was phased out on the 17th of November 2013 in favour of a Group Customer Relationship Agreement (CRA) for the iiNet Group (The iiNet Group refers to the iiNet Group of companies, including iiNet, Westnet, Internode, TransACT and Adam Internet). For the current CRA please click here.

General Terms

Industry Code

Telecommunications Consumer Protections Code

Standard agreements

TransACT standard form of agreement summary - for customers in ACT

TransACT standard form of agreement - for cable, ADSL, VDSL and FTTP customers in ACT

TransACT standard form of agreement - for Skydata customers in ACT

TransACT standard form of agreement - for TransTalk Flex customers in ACT

TransACT standard form of agreement summary - for mobile customers

TransACT standard form of agreement - for mobile customers

TransACT standard form of agreement summary - for customers in VIC

TransACT standard form of agreement - for customers in VIC

TransACT terms and conditions - for Premium mobile customers

TransACT customer relationship agreement summary - for off-net broadband and voice customers

TransACT customer relationship agreement - for off-net broadband and voice customers

TransACT Direct Debit Request Service Agreement

General information

TransACT services guide - general information for ADSL2+ network customers in ACT

TransACT services guide - general information for cable network customers in ACT

TransACT services guide - general information for fibre-to-the-premise network customers in ACT

TransACT services guide - general information for TransTALK Flex customers in ACT

TransACT services guide - general information for SKYDATA network customers in ACT

TransACT services guide - general information for TalkMAIL customers in the ACT

TransACT services guide - internet usage for customers in VIC

TransACT services guide - co-location for wholesale customers

TransACT services guide - ethernet for wholesale customers

Grapevine

Grapevine General Terms and Conditions - National Network

Grapevine Service Schedule - National Network

Grapevine General Terms and Conditions - TransACT Network customers in ACT

Grapevine Service Schedule - TransACT Network customers in ACT

Grapevine Service Schedule - TransACT FTTP customers in ACT

Grapevine Service Schedule - TransACT Network business customers in ACT

Grapevine General Terms and Conditions - Web Hosting

Grapevine Service Schedule - Web Hosting

Grapevine General Terms and Conditions - Dial Up

Grapevine Service Schedule - Dial Up

Grapevine Copyright Policy

Grapevine Acceptable Use Policy

Pricing Tables

Call rates

TransACT call rates - satellite and other special services - for customers in ACT

TransACT call rates - satellite and other special services - for customers in VIC

TransACT call rates - international - for business customers in ACT

TransACT call rates - international - for business 10 20 30 service customers in the ACT

TransACT call rates - international - for phone customers in ACT

TransACT call rates - international - for phone customers in VIC

TransACT mobile detailed charges

TransACT mobile national roaming charges

TransACT mobile international roaming charges

TransACT mobile international call rates

Product information

TransACT phone, broadband and pay TV catalogue - for fibre-to-the-premise customers in ACT

TransACT phone, broadband and pay TV catalogue - for cable and ADSL2+ customers in ACT

TransACT Skydata catalogue - for customers in the ACT

TransACT ISDN phone catalogue for TransBIZ FLEX customers

TransACT PSTN phone catalogue for TransBIZ FLEX customers

TransACT ISDN phone catalogue for TransBIZ customers

TransACT PSTN phone catalogue for TransBIZ customers

TransACT phone catalogue for TransTALK FLEX customers

TransACT pay TV catalogue - for TransTV BIZ customers

TransACT pay TV catalogue - for TransTV customers in the ACT

TransACT pay TV catalogue - for On Demand customers in the ACT

TransACT ADSL broadband catalogue for TransWEB BIZ customers in the ACT

TransACT Cable broadband catalogue for TransWEB BIZ customers in the ACT

TransACT FTTP broadband catalogue for TransWEB BIZ customers in the ACT

TransACT warranty information - for off-net broadband and voice customers

Forms

TransACT consent for cable installation form - for customers in VIC

TransACT neighbour permission form

TransACT transfer of services application form - for residential customers

TransACT transfer of services application form - for commercial customers

Policy

TransACT group privacy policy

TransACT website privacy policy

TransACT fair call policy

TransACT internet usage disputes policy

TransACT acceptable use policy

Commercial

TransACT Group Terms and Conditions of Purchase
These Terms and Conditions apply to all purchase orders issued by TransACT Communications Pty Ltd (ACN 091 752 297) and its subsidiaries, including: TransACT Capital Communications Pty Ltd (ACN 093 966 888); and TransACT Victoria Communications Pty Ltd (ACN 063 024 475).