Billing FAQs

Why is TransACT charging me more on my first account?
How much do I owe on my account?
Where can I pay my TransACT account?
How do I change the name on an account?


Why is TransACT charging me more on my first account?

The first account you receive includes access charges from the date you were connected. This is in addition to the one-month access charge that you have to pay in advance.

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How much do I owe on my account?

You will receive a monthly or quarterly account from TransACT. This details the amounts owing.  View the how to read my TransACT bill visual guide for more information.

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Where can I pay my TransACT bill?

TransACT offers a wide variety of payment options.  View the pay my bill section for more details.

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How do I change the name on an account?

To change your account name we require written notification detailing your account and contact details, and the new account name.

If the new account holder is a direct family member we will also require written notification from them, specifying that they wish to take over the account. This notification should clearly state the type of service and the price.

If the new account owner is not directly related to you, a new Service Application Form http://www.transact.com.au/documents/ServiceApplication.pdf  must be completed for a new contract.

Until the letter or new Service Application Form is completed, the account will remain in the original name. You can contact Customer Care to check the status of the changeover.

For more information or for a Service Application Form please call TransACT on 13 30 61 and select option one.

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